Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
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Domestic shipping within Singapore can take up to 1-2 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 12 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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If the product and packaging remain unopened and undamaged, you qualify for a full refund.
For opened packaging and used products, a partial refund of 50% is applicable.
If the product is damaged, not covered by warranty, no refund is available.
Please check our Terms of Service to see if you're eligible for a refund. -
The cost of the return shipping is handled by the customer.