FAQ – APEX+

FAQs

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us now!

APEX+ products come with a 3-year manufacturer’s warranty.
During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective out of the box.
This warranty does not include wear from normal use and/or damage due to incorrect use of the product.
The warranty begins on the date of delivery.
If you receive an incorrect or damaged item, contact us immediately. We’ll arrange a replacement or issue a refund as per our return policy.
Yes, we accept returns within 14 days of purchase if the item is in its original condition.
Please check our return policy for more details.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link to track your package.
If your order hasn’t been processed yet, we may be able to update the shipping address. Please contact our support team for assistance.

We accept various payment methods, including HitPay (with options like credit cards, PayNow, and bank transfers), Atome, and ShopBack.
Unfortunately, we do not support splitting payments across multiple methods. You’ll need to choose one payment option at checkout.
Your payment will be processed once you complete the checkout process.
You’ll receive a confirmation email when the transaction is successful.
Yes, we use encrypted and secure payment gateways like HitPay to ensure your payment details are protected.
Payments may be declined for various reasons, such as incorrect card details, insufficient funds, or restrictions from your bank.
Please verify your information or contact your bank for assistance.
Yes, if your order is eligible for cancellation, any payments made will be refunded to your original payment method.
Refund times may vary based on your payment provider.

Warranty & Return